Remote Support

Remote Support

Perfect for smaller businesses, our Remote-IT service offers a cost-effective yet unlimited remote support benefit with 24x7 monitoring of your IT infrastructure and systems.

Remote-IT support service

If you’re a small business with a keen eye on costs and budgeting, but you recognize the value of technology as a key enabler for efficiency, Remote-IT may be the best support option for you.

This service gives you unlimited remote support for your end-users, covering your computers, servers and network.

You can get in touch with our in-house Service Desk team by telephone, email, chat application as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first

Our Service Desk technicians utilize leading edge remote-access technology and in most cases can rectify your issues as if they are physically on-site – without having to visit your offices.

If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

Key features at a glance

Features provided in our24×7 monitoring and management services:
• Telephone & Email Support
• Remote Support (servers, PC’s & networks)
• Standard Service Desk hours 7.30am to 6.30pm daily
• Preventative maintenance & updates
• 24/7 Real-time monitoring & alerts
• Guaranteed response and resolution teams
• High rate of first-contact resolution
• Enterprise Class Service Management
• On demand ICT advice
• Discounted onsite time
• Discounted rates on other services
• No hidden costs